Terms

These are the terms you agree to when you buy something from us. They are written to be read, not to be survived. If a sentence here is unclear, write to us and we will say what we meant.

Last updated 14 October 2026. "We" is Polygonjs Ltd, registered in England and Wales no. 09878597, 6 Burleigh View, GL6 8DD Bussage, United Kingdom. Write to gui at polyreprint dot com about anything on this page, or see support. Our privacy policy says what we do with your data.

What we sell

Three things, each bought on its own. Buying one never signs you up to another.

• Credit packs. A single payment for a number of credits. A pack does not recur, so we charge you again when you buy another pack and not otherwise.
• Plans. A subscription that adds credits to your balance every month, at a better rate than a pack. It renews until you cancel it.
• Commercial licences. A monthly subscription, for a business, that lets you sell prints made from one collection's models. It renews until you cancel it.

The prices are on the pricing page, and a licence's price is on its collection's page. Prices are in US dollars, and the price shown is the price you pay: any tax we have to charge is already inside it. Anything that renews says so at checkout, before any money moves.

Payment happens on a page belonging to Stripe. We never see your card. What we keep is the record of the purchase, which our privacy policy describes.

What a credit is

A credit is a prepaid unit of the things that cost us money each time they run: generating a model, and downloading one. Your balance is the credits you have bought minus the credits you have spent, and both halves are on your account page. Credits are not money. They have no cash value and they cannot be transferred to somebody else. Today they buy nothing physical: not a print, not shipping, not a part.

Two things spend credits: downloading a model from a configurator, and generating a model from your photos or a description. The cost is shown on the button before you press it, and nothing is spent until you do. A download's price is set by the configurator's designer. Downloading the same model again, from the same version of the configurator, costs nothing. If a generation fails, its credits go back to your balance.

When you upload a photo or take one with your camera, you confirm that you have the right to use it, and that anybody recognisable in it has agreed to it being used this way.

Plans

A plan is billed monthly or yearly, as you choose at checkout, and renews at the end of each period until you cancel it. Its credits arrive once a month, on the day of the month you subscribed, as soon as that month is paid. A yearly plan is paid once a year and still adds its credits once a month.

You can change or cancel your plan at any time with Manage billing, on your account page. Moving to a bigger plan takes effect at once: you pay the difference for the rest of the current period and the difference in credits is added straight away. Moving to a smaller plan takes effect at the next renewal, and nothing is taken back or refunded for the current period.

Cancelling stops the next renewal. The plan runs until the end of the period you have paid for, and nothing more is charged. Credits your plan has already added stay in your balance when it ends.

If a renewal payment fails, Stripe tries the card again for a while and tells you by email. You keep your balance meanwhile, but no new month of credits is added until a payment goes through. If every retry fails, the plan ends. The price of your plan stays the price you subscribed at: a change to our prices applies to new plans, not to yours.

Commercial licences

Everything you download is for personal use unless you hold a commercial licence. A commercial licence is for a business that sells prints. It covers one collection: the configurators its designer has grouped under that name, listed on the collection's page. What it lets you do, and what it does not, is on the licence page.

Each collection has two prices, one for a business under a yearly revenue it states and one for a business at or above it. You choose the one that applies to your business when you buy. We do not ask for proof, and we rely on you to choose honestly. If your business moves across the line, buy the licence at the other price and cancel the old one.

A licence is billed monthly and renews until you cancel it, with Manage billing on your account page. It covers you from the day you buy it until the end of the last month you have paid for. The price stays the one you bought it at, even if the designer later changes the collection's prices. You hold at most one licence per collection at a time.

Your account page keeps a dated record of every licence you have held, including ended ones, so you can show when you were licensed.

Refunds

A credit pack can be refunded for fourteen days after you buy it, as long as none of it has been spent. Write to gui at polyreprint dot com saying roughly when you bought it, and the money goes back to the card it came from. That is the fourteen-day right anyone buying online in the United Kingdom or the European Union already has, and we give it to everybody rather than asking where you live.

After those fourteen days, or once any of the pack has been spent, a refund is not something we promise. Ask anyway if something has gone wrong. This says what you can count on, not the limit of what we will do. Nothing here takes away a right you have by law.

A plan's first payment can be refunded on the same terms: within fourteen days, as long as none of the credits it added have been spent. The plan then ends. Later renewals are not refunded, which is why cancelling is always open to you before the next one.

A commercial licence is sold to a business, so the fourteen-day consumer right does not apply to it, and its payments are not refunded. If you were charged for a licence by mistake, or twice, write to us and we will put it right.

If you were charged and the credits never arrived, that is a bug rather than a refund question. Write to us with the reference on the page Stripe returned you to and we will fix it.

Your account

An account belongs to one person. Keep your password to yourself, and tell us if you think somebody else has it. Give us an email address you can actually receive mail at: it is how we confirm the account, how we reset a password, and how we reach you about a purchase.

You can ask us to delete your account at any time. What we have to keep afterwards, and for how long, is in the privacy policy.

Publishing a configurator

Some accounts can publish a configurator to a page of their own on this site. Those accounts are created by us by hand, and anything about money between us and the person publishing is agreed separately and is not covered by this page.

What you upload stays yours. You give us permission to store it, to serve it to visitors, and to show it on the site, and nothing more than that. You are telling us we have the right to publish it. Publishing makes it public: a published configurator can be opened by anyone who has the address. You can unpublish it, which stops us serving it from that moment. It does not reach back into copies people already have.

Photos you post

If you downloaded from a configurator, you can post a photo of what you printed. We look at every photo before it appears. We may refuse any photo, and we may take one down later.

Post only a photo you took, or one you have the right to share. Show the print. A photo with a real person in it, even in the background, is refused. A print can be a likeness of someone, such as a bust: post it only if that person agrees to it being shown here.

If a photo here shows you, or a print of you, and you did not agree, write to us and we will take it down.

The photo stays yours. You let us show it on this site, with its caption and your username if you chose one, and nothing more than that. You can delete it from your account page at any time. That ends the permission and takes the photo off the site at once. It does not reach back into copies people already saved.

What stays yours, what stays ours

Each download carries the licence it was sold under: personal use, or commercial when you held a live commercial licence for its collection at the time. Selling prints made from a model needs the commercial licence, bought separately (see Commercial licences, above).

Closing your account does not reach back into files you have already downloaded, and it does not change the licence they were sold under.

PolyReprint itself stays ours, and so does Polygon, the software behind it. Using the site is a permission, not a sale of the software.

Which law

English law governs these terms and the courts of England and Wales hear disputes about them. If you are a consumer somewhere else, this does not take away the protection your own country's law gives you or the right to bring a case at home.