Terms

These are the terms you agree to when you buy something from us. They are written to be read, not to be survived. If a sentence here is unclear, write to us and we will say what we meant.

Last updated 21 September 2026. "We" is Polygonjs Ltd, registered in England and Wales no. 09878597, 6 Burleigh View, GL6 8DD Bussage, United Kingdom. Write to gui at polyreprint dot com about anything on this page, or see support. Our privacy policy says what we do with your data.

What we sell

Credits. You buy them in a pack, and the packs and their prices are on your account page. Prices are in US dollars, and the price shown is the price you pay: any tax we have to charge is already inside it. A pack is a single payment. It does not recur, so we charge you again when you buy another pack and not otherwise.

We are working on other ways to buy, a subscription among them. Buying a pack does not sign you up to any of them. Anything that renews will say so at checkout, before any money moves, and will say there how to stop it.

Payment happens on a page belonging to Stripe. We never see your card. What we keep is the record of the purchase, which our privacy policy describes.

What a credit is

A credit is a prepaid unit of the things that cost us money each time they run: generating a model, and downloading one. Your balance is the credits you have bought minus the credits you have spent, and both halves are on your account page. Credits are not money. They have no cash value and they cannot be transferred to somebody else. Today they buy nothing physical: not a print, not shipping, not a part.

Nothing on the site spends credits yet. When the features that do go live, what each one costs will be published before it can be run, and running it will be your choice.

Refunds

A credit pack can be refunded for fourteen days after you buy it, as long as none of it has been spent. Write to gui at polyreprint dot com saying roughly when you bought it, and the money goes back to the card it came from. That is the fourteen-day right anyone buying online in the United Kingdom or the European Union already has, and we give it to everybody rather than asking where you live.

After those fourteen days, or once any of the pack has been spent, a refund is not something we promise. Ask anyway if something has gone wrong. This says what you can count on, not the limit of what we will do. Nothing here takes away a right you have by law.

If you were charged and the credits never arrived, that is a bug rather than a refund question. Write to us with the reference on the page Stripe returned you to and we will fix it.

Your account

An account belongs to one person. Keep your password to yourself, and tell us if you think somebody else has it. Give us an email address you can actually receive mail at: it is how we confirm the account, how we reset a password, and how we reach you about a purchase.

You can ask us to delete your account at any time. What we have to keep afterwards, and for how long, is in the privacy policy.

Publishing a configurator

Some accounts can publish a configurator to a page of their own on this site. Those accounts are created by us by hand, and anything about money between us and the person publishing is agreed separately and is not covered by this page.

What you upload stays yours. You give us permission to store it, to serve it to visitors, and to show it on the site, and nothing more than that. You are telling us we have the right to publish it. Publishing makes it public: a published configurator can be opened by anyone who has the address. You can unpublish it, which stops us serving it from that moment. It does not reach back into copies people already have.

What stays yours, what stays ours

Nothing here produces a file to download yet. When downloads go live, each one will carry the licence it was sold under, and that licence will say what you may do with what you downloaded. Personal use is the default. Selling prints made from a model is a separate licence, bought separately, and we will say which applies before you spend a credit rather than afterwards.

Closing your account does not reach back into files you have already downloaded, and it does not change the licence they were sold under.

PolyReprint itself stays ours, and so does Polygon, the software behind it. Using the site is a permission, not a sale of the software.

Which law

English law governs these terms and the courts of England and Wales hear disputes about them. If you are a consumer somewhere else, this does not take away the protection your own country's law gives you or the right to bring a case at home.